Talk:Disney Crossy Road/@comment-29191942-20161230141934/@comment-29191942-20161230225641

This is what they said:

This definitely sounds strange. Just to clarify, did you only use 2 lives out of the 10 that were purchased? Has the time on your device been changed at all? Let's see if we can get to the bottom of this!

As a first step, please try the following:

-Make sure that your device is running its latest OS version. -Make sure you have the latest version of the game installed on your device. *NOTE: Do not uninstall -Close any open/unused apps that you have running in your background. -Make sure that your device has at least 1GB of free space on your device. Anything under that will start giving you performance issues within the game. -Power off your device for 5 minutes before restarting.

I hope this helps! If not, please let me know and we can look into it further!

Happy crossing,

Jennifer Disney Crossy Road Support