The Arrival Agent, as his name suggests, is a skeleton who works during his duty whenever skeletons of deceased people arrive in the Land of the Dead. When Miguel and his deceased family members arrive, he was shocked that the family brought a living boy in the Land of the Dead, causing his jaw to fall off.
The Arrival Agent appeared in the scene where the Rivera Family come back to the Land of the Dead with Miguel. The Rivera Family take Miguel to check out where the Arrival Agent works. The show him Miguel and his jaw comes off of the shocking moment, and sends them to the Grand Central Station where Mamá Imelda is. He is not seen again afterwards, not even after Ernesto de la Cruz's legacy was tarnished with Héctor being found out that he is the real musician due to Ernesto being a fraud the whole time.
The Arrival Agent appeared in the Disney+ original series, Pixar Popcorn in the episode "A Day of the Life of the Dead". In the episode, the Arrival Agent tries to talk with someone using his phone, but his lower jaw falls off. As he tries to eat a piece of cake, his jaw continues to fall. When he frustratedly puts tape to keep his jaw from falling off, it falls off again.
An emoticon version of the Arrival Agent appears in the Coco installment of the As Told by Emoji series. Here, he takes the role of the Departure Agent in this episode.
- If one looks closely at the Arrival Agent's office, he/she can see a calendar saying "Noviembre 2017" (November 2017), in reference to the American release of Coco.