Chicha is a wise and loving mother who loves her family and tends to assist her family with any problems. She is intelligent and capable of solving problems relating to her family. Her maternal instinct helps her to teach various good lessons about humility to Kuzco when he goes to live with her family. Chicha is a good person and spends the day doing the usual work for a housewife. Tipo and Chaca, her oldest kids, are healthy children, and well-taught. Chicha seems to be a good cook and is very devoted to her family.
She wants to please her and Pacha's children, so when Tipo requests her to weigh him again, she weighs his raised his hair too, to make him look taller. She is very also valuable, and not abstains from work even when she is in the last months of pregnancy when dormancy is desirable. She finds tranquility in work and so, when she was upset because of Kuzco's propriety, she's going to wash the dishes. She has a sense of humor, including her ability to make a joke but to accept the joke to her account, too, as when Tipo says he ate a bug and Pacha asks if it was because Chicha was baking. However, she seems to be a bit insulted when Kronk asked her to pretend to be his wife, even though she agreed to it eventually.
- “How'd this knucklehead ever land a catch like you?”
- ―Papi comments Chicha's beauty
Chicha is a very beautiful young woman. She is slender and average height. Her elegance is present in her movement even when she is heavily pregnant. Her hair is black and built up with a green headband. One tuft sticks on her forehead, between her black eyebrows. Her eye color stands between black and dark brown. About her clothing, she is usually shown with a yellow dress. She wears typical Peruvian sandals and gold earrings.
Chicha first appeared in the film after Pacha goes home from the palace in which he was called by the emperor Kuzco. While Pacha climbing the hill he lives, at Chicha, her son Tipo and her daughter Chaca are home, at the top. In this time, Chicha is in the last months of pregnancy. Tipo begs her to measure how much he has grown in the last five minutes, and Chicha this time measures his hair (which is elevated) so he looks higher. Then Pacha appears. Chicha shows signs of pregnancy by having episodes of mood-swings while children embrace their dad. Tipo tells him that he ate a bug today and Pacha makes a joke and asks if Chicha was baking again, but then tells him to not tell her he said that, but she heard that and accepts the joke without hard feelings and laughs. She then jokes herself, saying: "OK, everybody, move aside. Lady with the baby coming through" and kisses her husband. She then reminds her children that their deal was they two can stay awake until their dad came home, but they please Pacha to stay out of beds a bit more. He says that they can stay and watch as he and Chicha will sitting and telling each other how much they love each other, and Chicha prepares to kiss him again, so kids run to their beds, disgusted, just as Chicha and Pacha planed.
Chicha then asks Pacha what the emperor wanted. Pacha didn't want to tell his wife that the emperor told him that their house will be destroyed so he can build his new swimming pool in its place, so Pacha covered up his predicament and just said that he couldn't see him. However, this just makes Chicha angry because she thinks the emperor has to have respect for the people who come to see him. She says that if she were Pacha she would demand to see the emperor and accidentally gets too much wrought upon, which is bad because she is pregnant. Pacha reminds her of the baby, but she says that the baby is not coming out for a while, but even if it was, she'd give Kuzco a piece of her mind, and even snorts in anger. To calm herself down, she goes to wash some dishes. Washing, she notices that Pacha looks sad (which is because his house will be destroyed) and asks if he is all right, but he says that he is just tired from the trip. She believes him.
Later that night, Pacha finds Kuzco turned into a llama and decides to help him get back his human form. He tells Chicha he is going back to the palace as she told him, and she believes him again. During that night, Tipo has a dream in which his father almost dies (which really happened to Pacha in the jungle) and screams as he wakes up. Chicha quickly comes to see what is wrong. Tipo tells her what he dreamed, and she gently quiets him down. She tells him that Pacha just went to the emperor again, and Tipo says: "Oh, you mean like you told him to, 'cause you're always right." Then Chaca wakes up and tells that she dreamed Pacha kissed a llama (what really nearly happened too), and she and Tipo start arguing about it while Chicha just smiles and wishes them good night.
A few days later, Yzma, who wants to kill Kuzco, and Kronk, her childish sidekick, find out that Kuzco travels with Pacha and decided to seek Kuzco in Pacha's house. Of course, Pacha was still in the jungle with the emperor, so when Yzma and Kronk came to his house, they find only Chicha, Chaca, and Tipo. Yzma decided to wait there until Pacha and Kuzco come, and presents herself as Pacha's third cousin's brother's wife's step niece's great aunt, but Chicha doesn't believe her at all and offers her to come back when Pacha returns. Yzma thinks that Chicha wants her to leave because she is hiding Kuzco in her home. She pretends to accidentally spill a drink, and Chicha tries to pick it up but it is hard because she is pregnant. Yzma uses the distraction to tell Kronk she thinks Kuzco is here. She then asks Chicha if she can show her their house, but Chicha at that moment sees Pacha on a window shaking his head, and tells Yzma she has to do something in the kitchen. There, Pacha explains to Chicha that he has to go to the palace with Kuzco who has been turned into a llama. Suddenly, Kuzco appears in front of Chicha and accidentally shocks her with his talk and she impulsively hits him with a pan. He falls unconscious, and Pacha says that llama was Kuzco, which Chicha replies: "Whoops." She promises her husband she'll help him by holding Yzma in the house so he and Kuzco can run away.
She comes back into the house and offers Yzma to show her the house. She outsmarts her and Kronk so they come in a closet, where she locks them and pull a handle out of the door. Yzma becomes angrier and threatens to burn down their house if they don't tell them where the talking llama is - Kuzco. She tries to hit the door and bring it down, but Chicha puts the handle back and opens the door at the moment in which Yzma runs on them, falls in a complex tangle of traps that Tipo and Chicha made and fall out of the house. Kronk laughs and tells Chicha that he can't wait for the next family reunion.
At the end of the film, after Kuzco's turned back into a human and gives up destroying Pacha's house, Chicha and the rest of the family becomes friendly with him. Chicha has also finally given birth to her and Pacha's third child, a baby boy they name Yupi. One day, after Pacha and Kuzco swim in the pool, Chicha comes and gives Kuzco a dry shirt with an image of llama she knitted for him and the two hug as close friends. She then kisses Pacha on the cheek and the three join the song Perfect World (Reprise).
In the sequel centering Kronk, Chicha and her family are shown to be good friends with Kronk and are first seen at Mudka's Meat Hut. Kronk, Tipo, and Chaca are members of Chipmunks Chippers and use their secret handling. Upon seeing how good her children are in that, Chicha says: "Mmm. Someone's been practicing" and Kronk replies: "Oh, you're too kind." Later, Chicha and her family celebrate Kronk's success as a chef with some food. Suddenly, Kronk gets a message that his father is visiting and expects Kronk to have a house on a hill, a family, and be a success.
Kronk begs Chicha to pretend to be his wife, but she seems a bit insulted by that. Eventually, she agrees. When Papi goes into the diner everybody ran in panic, except for Chicha who comments: "I'll just stay here, like a sane person." After meeting Papi, Chicha with a heavy heart says she is Mrs. Kronk, just for her friendship. Papi kisses her hand and asks how did someone like Kronk could win a beauty as Chicha, which she replies: "Well, he just asked... really." Soon, Pacha goes into the role of Chicha's mother. When Papi comments that he now sees where Chicha got her looks, Chicha just rolled her eyes.
In one moment, one man asks Kronk: "Hey, Kronk, what's cookin'?" Because Papi mustn't find out that Kronk is a cook, Chicha says: "lt's a... a business deal. Oh, Kronk's always got something cooking" and saves Kronk. Suddenly, old Rudy, Kronk's friend appears dressed as a woman and pretends to be Kronk's wife, because he doesn't know that this role belongs to Chicha. Kronk drags Rudy into the kitchen to explain to him that he doesn't have to pretend to be Mrs. Kronk. Chicha follows them and says: "I thought I was the lovely Mrs. Kronk." Rudy laughs and says: "Oh, look at us. Putting on dresses. Pretending to be women", not realizing that Chicha is a real woman. She gets insulted and opens her mouth to explain who she is, but then Papi appears and requires to know what is happening. A few moments later, lunch that Kronk left to warm explodes, covers all, and splashes Chicha's mouth.
Then Papi finds out that all of that was just acting, so Chicha finally gives up and takes a broom to clean up exploded lunch. After Kronk admits that he's not married with children and doesn't have a house on a hill, Chaca reminds him that he has his friends, Chaca and the others stand in front of him as the sing of solidarity. In the end, Papi congratulates his son because of his success as a loving friend, and Chicha celebrates by dancing with the others.
Chicha plays a supporting role in the series. Here, Kuzco's forced out of the palace and must graduate from Kuzco Academy to become emperor again. Chicha and Pacha offer to let Kuzco stay with them until he graduates and becomes the emperor again. Although she strongly dislikes Kuzco's selfish way of life and freeloading ways, she and Pacha ultimately treat Kuzco like he is actually their son and Kuzco sees them as parental figures (even once calling Chicha "mommy").
In the series finale, after Kuzco finally becomes the emperor again, he invites Chicha and the rest of the family to live with him in the palace, which they accept.
- According to the DVD commentary, Chicha is the first pregnant woman seen in a Disney animated feature.
- "Chicha" is a common name for Native Latin American women. It's also a type of traditional beer-like beverage common in many parts of South America.
- Chicha was removed and added back into the film numerous times.