Disney Wiki
Disney Wiki

This article is about Once Upon a Time episode. For American Dragon: Jake Long episode, see "Family Business".

Family Business is the sixth episode of season four on Once Upon a Time. It is the 72nd episode overall. It aired on November 2, 2014. The backstory was that of Anna and Belle.


Opening Sequence

The Snow Queen's ice cream truck is featured in the forest.

In the Characters' Past

In the Enchanted Forest, during the time of the ogre wars before the first curse was cast, a woman named Colette tells her daughter to hurry up so they can escape. The daughter is Belle, who was trying to retrieve her book, but as they attempt to flee, it is too late, as they are forced to hide under a table in their library. Unfortunately, an ogre finds them and attacks. The event turns out to be a nightmare for Belle, who wakes up and asks her father about what happened as she cannot remember. When Sir Maurice displays her mother's coffin, Belle screams, distraught because she can't remember what happened to her mother. Maurice says she won't find answers in a book; Belle disagrees, believing there are creatures that can restore memories. However, Maurice refuses to let Belle leave the castle, telling her that magic comes at a price and he can't lose her too. Unfortunately, after posting a "Sorry" letter to her father, Belle looks at a map and says she needs answers, and that it can be found in a place called Arendelle.

Meanwhile, in Arendelle, Anna shows up back home and Elsa asks what she found out about their parents, but Anna lies and says she found nothing. Anna then notices Elsa isn't making snowflakes and she tells her sister that she's learning how to get her magic under control. Elsa then introduces the Snow Queen to Anna as their aunt Ingrid, but Anna says their mother never mentioned having a sister. Ingrid explains she had been trapped in a magical urn by people who don't understand her, and demonstrates her magic as proof. Unconvinced, Anna tells Kristoff that she does not trust the Snow Queen, since there is no trace of her within the family portrait gallery or royal records, despite being reassured by Kristoff, who is still upset over postponing the wedding. Anna decides to visit Grand Pabbie and tells Kristoff to keep an eye on Elsa and Ingrid. Unknown to Anna, Ingrid has been eavesdropping on the conversation.

Later on, Belle is at Wandering Oaken's Trading Post & Sauna, asking and even begging for directions to the rock trolls. Overhearing this, Anna asks if she needs help and tells Belle that she come along with her, then they head out. Along the way, Belle and Anna walk and talk about the parents they've lost. Belle says she lost her memory and wants the rock trolls to restore her memory so she can be at peace. Anna says she'll try to get them to help her.

As they approach a tall cliff, Anna says they have to climb, and pulls out from Belle's bag a pick ax and starts to climb, but then tumbles down, saying that Kristoff made this look easy. Anna's bag then falls open, displaying the box with the sorcerer's hat, which she tells Belle that she stole from a bad and twisted criminal that she hopes Belle never crosses paths with. Anna brings Belle to meet Grand Pabbie, who can restore her memories. He pulls something magical from Belle's head, then tells her to go where she lost her memories. Then, he gives her a stone, and tells her to it put in tea and drink it at the place where she lost her memories to get them back. Belle thanks Anna for her help and offers to repay her. Grand Pabbie then tells Anna that her mother, Gerda, had not one, but two sisters, Helga and Ingrid, as he was sworn to secrecy. He says that the three were close as children, but one day, the other two children vanished, and they wanted to forget the tragedy, so he helped them by wiping their memories of all in Arendelle. When Anna asks why Ingrid wouldn't tell her there was another sister, she returns to Arendelle to ask Elsa. As Belle and Anna are leaving the cliffs they hear a noise, but it turns out to be a storm blowing up on them, and Anna says she thinks it's her aunt, not a storm, because Ingrid doesn't want her to tell Elsa what she found out. Anna then shows Belle the box and says that she can take her aunt's magic. Unfortunately, the memory stone falls from Belle's hand, and she has to choose between retrieving it and helping Anna, who is clinging to the cliff edge. The stone then tumbles and smashes, and Belle grabs for Anna, but she loses her to the rocks at the base of the cliff. Ingrid then shows up and takes the magic box from her bag. Belle tells her to leave Anna alone, but Ingrid says it's family business and disappears with Anna.

Belle later returns home, where her father awaits her. He tells Belle what happened to her mother, in which she sacrificed her life to save Belle. With the Ogre Wars getting worse and no manpower to stop them, Belle remembers Anna talking about a powerful wizard that can come and save the kingdom, despite Maurice's plea, of which would later result in Rumplestiltskin's arrival. Back in Arendelle, Anna later wakes up in a cell, with Ingrid now holding her prisoner, believing that Anna will use the box to take Elsa's power. Anna denies this, but at the same time, she becomes suspicious as to why Ingrid never mentioned anything about Helga, so which Ingrid simply replies that some secrets are best kept buried. Ingrid, seeing Anna as a distraction, was hoping that she would a be part of a family with her and Elsa. Instead, Ingrid claims that after observing her, she realized that her idea of including all 3 of them in her family would never work out, and that it was time to replace Anna. Ingrid then tells Anna that soon, she'll finally have the one thing she always wanted, a family that loves and understands her.

In Storybrooke

Belle tells Mr. Gold that Emma Swan wants to see them at the Sheriff's office, where Emma, Henry, Regina, Hook, David, Mary Margaret, and Elsa, take a look at the video that featured Ingrid as Emma's foster mother. Emma believes that Ingrid might have erased their memories of her six months that she was in her care. David suggests that they all split up and search for Ingrid, with Henry giving them a clue as to where to find her: an ice cream truck. In the forest area called the North Woods, Emma, Regina, and Hook, along with Robin Hood and his Merry Men, discover the van empty, except for a locked container that Hook opens. When Emma opens it, she finds a file that Ingrid has kept of Emma since her arrival in the real world, along with her artwork. She also discovers a scroll that contains cryptic readings. As they search the woods, Regina tries to convince Robin that although he still has feelings for her, he should move on, but that she'll still try to save Marian for him.

Mr. Gold locates Ingrid and calls her out. Ingrid, knowing how well Gold works, tells him that she wanted Emma to find out about their past as part of her plan. Gold says he's there to offer her a deal, saying that if she declined, she'd better watch out. Then, Ingrid replies by saying that if there was something that he wanted from her, he should just take it, but she knows that he can't and needs leverage to make her accept the deal, so she turns him down, and warns Mr. Gold to stay out of her way. As Belle helps Elsa at the library, Elsa is convinced that everyone doesn't know if Anna is in Storybrooke , but Belle says otherwise and decides to seek out the answer back at the pawn shop. When Gold returns, she "uses" the fake dagger on him to take her to the Snow Queen's lair. After they find it, Belle orders Gold to stay outside while she goes in, but there is no sign of the Snow Queen anywhere. Belle then hears a voice, which draws her to a mirror, where an image of Belle taunts her for not saving Anna, and reveals the truth about her husband, including the revelation that the dagger she has is a fake. When Gold walks in, he tries to stop Belle, but the mirror's power consumes Belle, and she almost slices Gold's neck. After Mr. Gold's neck is nicked by the dagger, Belle breaks down and Gold whisks her away back to the pawn shop, where she asks her husband to forgive her for not trusting him, and they embrace.

Back at the Snow Queen's lair, Gold returns to confront Ingrid. Belle has been exposed to the mirror, meaning that Ingrid had threatened Belle, someone who was close to him. Gold warns her that he has something she wants, the Sorcerer's Hat, saying that as long as he has it, he has the leverage. Ingrid's presence is later uncovered in a family album that Elsa and Emma discover, which shows that Ingrid is her Aunt. Elsa then sees Emma's scroll and reads it, revealing a prophecy about a savior named Emma, who she "discovers" will become Ingrid's sister. Elsa says she thinks Ingrid believes the prophecy and is looking to replace her sisters. Belle shows up and says she's been keeping a secret from them. She decides to tell Elsa and Emma about what happened to Anna and the fact that Ingrid captured her, but that she doesn't know where Anna is now. She also tells them about the Snow Queen's mirror, which is part of a spell called the Spell of Shattered Sight, which could cause the whole town to turn on each other. Upon hearing this, Emma and Elsa believe that Ingrid's plan is to use the mirror to kill everyone around them, because once that happens, Ingrid will finally have the perfect family of three (only her, Elsa, and Emma) that she's always wanted.


  • This episode features the first appearance of Oaken in the show.
  • Elsa wears her coronation dress for the first time in the show.
  • The scroll says:

"I have travelled the
world near and far

My search knows no

My obsession will
not leave me

My search will
continue to the ends
of the earth

One thing I know
for sure

The name of the
savior is Emma

The savior shall be
my sister

The family must be


v - e - d
Once Upon A Time Logo.png
Shows: Once Upon a TimeOnce Upon a Time in Wonderland

Books: Once Upon a Time: Shadow of the QueenOnce Upon a Time: Out of the PastOnce Upon a Time: Red's Untold TaleOnce Upon a Time: Regina Rising
Special Bonus: Good Morning StorybrookeThree Who StayedTales From The Underworld: A Knight With Cruella

Once Upon a Time:
Season One: Emma SwanSnow White/Mary Margaret BlanchardPrince Charming/David NolanRumplestiltskin/Mr. Gold/WeaverEvil Queen/Regina Mills/RoniBelle/Lacey FrenchHenry MillsHappySneezy/Tom ClarkBashfulDocDopeySleepy/WalterJiminy Cricket/Archie HopperStealthyVictor Frankenstein/Dr. WhaleBlue FairyWidow Lucas/GrannyKing George/Albert SpencerGenie/Magic Mirror/Sidney GlassNurse RatchedMad Hatter/JeffersonPrince Henry/The ValetKnave of HeartsSheriff of Nottingham/KeithFairy GodmotherAbigail/Kathryn NolanRed Riding Hood/The Wolf/RubyHuntsman/Sheriff GrahamBaelfire/Neal CassidyPinocchio/August W. BoothFrederick/JimSevere NurseMayor TomkinsHansel and Gretel/Nicholas and Ava ZimmerThe Woodcutter/Michael TillmanMartinMyrnaStephenDonnaPrince JamesBlind WitchPeterSirenPongoGastonThe King/Mitchell HermanKing LeopoldKing MidasZosoPrince Thomas/Sean HermanGraceDaniel ColterNovaBriar RoseGeppetto/MarcoGus/BillyRuthDark One

Season Two: Killian Jones/Hook/RogersAuroraPrince PhillipMulanMilahMaid MarianQuinnAlphonse FrankensteinAnita LucasJackKing XavierAntonWilliam SmeeGreg MendellTamaraThe DragonQueen EvaSeerLancelotRobin HoodWendy DarlingNanaMary DarlingGeorge DarlingJohn DarlingMichael DarlingThe ShadowLost Boys
Season Three: Peter Pan/Malcolm/Pied PiperArielZelena/The Wicked Witch of the WestGlinda/The Good Witch of the SouthWalsh/Wizard of OzElsa the Snow QueenTinker BellBlackbeardLumiereUrsula the Sea GoddessJonathanDorothy GaleThe Witch of the EastRapunzelRapunzel's MotherRapunzel's FatherThe Sheriff of HamelinMedusaPrince EricLiam JonesRoland
Season Four: AnnaKristoffHansGrand PabbieSvenUrsula the Sea WitchMarshmallowLittle Bo PeepThe ApprenticeIngridLily PageColetteOakenKing of ArendelleQueen GerdaCruella De VilPoseidonDuke of WeseltonHans' BrothersChernabogKing StefanIsaac/The AuthorMadelineMerlin/The Sorcerer
Season Five: MeridaQueen EleanorKing FergusHarris, Hubert, and HamishThe WitchLord MacGuffinLord MacintoshLord DingwallKing ArthurSir KayGuinevereGorgon The InvincibleCharonBrennan JonesHadesMegaraHerculesCerberusThe ScarecrowTotoCleo FoxAuntie EmDr. JekyllMr. HydeEvil Queen
Season Six: AladdinGideonCount of Monte CristoAlexandraJasmineRed BirdCaptain NemoLady TremaineClorindaTisbeJacobOracleRoyal GuardsThe SultanBeowulfBlack FairyTiger LilyRobertPrince AchmedStanumCowardly LionLucy
Season Seven: Rapunzel Tremaine/Victoria BelfreyCinderella/Jacinda VidrioTiana/SabineAlice/TillyDrizella/Ivy BelfreyAnastasiaGothel/Eloise GardenerEudoraDr. Facilier/Mr. SamdiHansel/Jack/Nick BransonMarcus TremaineCeceliaCoven of the EightMadame LeotaNaveen/DrewBlind Witch/HildaGretelChadSeraphinaFloraIslaZorro

Once Upon a Time in Wonderland: AliceCyrusAnastasia/Red QueenPercy/White RabbitEdwinJabberwockySilvermistThe Sultan/The Old PrisonerTweedle Dee and Tweedle DumMrs. RabbitElizabeth/LizardAmaraBandersnatchMillie
Both series: Will Scarlet/The Knave of HeartsCinderella/Ashley BoydRobin HoodLittle JohnFriar TuckGrumpy/LeroyCora/The Queen of HeartsCaterpillarMaleficentJafarDr. Lydgate

Season One: "Pilot" • "The Thing You Love Most" • "Snow Falls" • "The Price of Gold" • "That Still Small Voice" • "The Shepherd" • "The Heart Is a Lonely Hunter" • "Desperate Souls" • "True North" • "7:15 A.M." • "Fruit of the Poisonous Tree" • "Skin Deep" • "What Happened to Frederick" • "Dreamy" • "Red-Handed" • "Heart of Darkness" • "Hat Trick" • "The Stable Boy" • "The Return" • "The Stranger" • "An Apple Red as Blood" • "A Land Without Magic"

Season Two: "Broken" • "We Are Both" • "Lady of the Lake" • "The Crocodile" • "The Doctor" • "Tallahassee" • "Child of the Moon" • "Into the Deep" • "Queen of Hearts" • "The Cricket Game" • "The Outsider" • "In the Name of the Brother" • "Tiny" • "Manhattan" • "The Queen Is Dead" • "The Miller's Daughter" • "Welcome to Storybrooke" • "Selfless, Brave and True" • "Lacey" • "The Evil Queen" • "Second Star to the Right" • "And Straight On 'Til Morning"
Season Three: "The Heart of the Truest Believer" • "Lost Girl" • "Quite a Common Fairy" • "Nasty Habits" • "Good Form" • "Ariel" • "Dark Hollow" • "Think Lovely Thoughts" • "Save Henry" • "The New Neverland" • "Going Home" • "New York City Serenade" • "Witch Hunt" • "The Tower" • "Quiet Minds" • "It's Not Easy Being Green" • "The Jolly Roger" • "Bleeding Through" • "A Curious Thing" • "Kansas" • "Snow Drifts" • "There's No Place Like Home"
Season Four: "A Tale of Two Sisters" • "White Out" • "Rocky Road" • "The Apprentice" • "Breaking Glass" • "Family Business" • "The Snow Queen" • "Smash the Mirror" • "Fall" • "Shattered Sight" • "Heroes and Villains" • "Darkness on the Edge of Town" • "Unforgiven" • "Enter the Dragon" • "Poor Unfortunate Soul" • "Best Laid Plans" • "Heart of Gold" • "Sympathy for the De Vil" • "Lily" • "Mother" • "Operation Mongoose"
Season Five: "The Dark Swan" • "The Price" • "Siege Perilous" • "The Broken Kingdom" • "Dreamcatcher" • "The Bear and the Bow" • "Nimue" • "Birth" • "The Bear King" • "Broken Heart" • "Swan Song" • "Souls of the Departed" • "Labor of Love" • "Devil's Due" • "The Brothers Jones" • "Our Decay" • "Her Handsome Hero" • "Ruby Slippers" • "Sisters" • "Firebird" • "Last Rites" • "Only You" • "An Untold Story"
Season Six: "The Savior" • "A Bitter Draught" • "The Other Shoe" • "Strange Case" • "Street Rats" • "Dark Waters" • "Heartless" • "I'll Be Your Mirror" • "Changelings" • "Wish You Were Here" • "Tougher Than the Rest" • "Murder Most Foul • "Ill-Boding Patterns" • "Page 23" • "A Wondrous Place" • "Mother's Little Helper" • "Awake" • "Where Bluebirds Fly" • "The Black Fairy" • "The Song in Your Heart" • "The Final Battle"
Season Seven: "Hyperion Heights" • "A Pirate's Life"• "The Garden of Forking Paths" • "Beauty" • "Greenbacks" • "Wake Up Call" • "Eloise Gardener" • "Pretty in Blue" • "One Little Tear" • "The Eighth Witch" • "Secret Garden" • "A Taste of the Heights" • "Knightfall" • "The Girl in the Tower" • "Sisterhood" • "Breadcrumbs" • "Chosen" • "The Guardian" • "Flower Child" • "Is This Henry Mills?" • "Homecoming" • "Leaving Storybrooke"

Once Upon a Time in Wonderland: "Down the Rabbit Hole" • "Trust Me" • "Forget Me Not" • "The Serpent" • "Heart of Stone" • "Who's Alice?" • "Bad Blood" • "Home" • "Nothing to Fear" • "Dirty Little Secrets" • "Heart of the Matter" • "To Catch a Thief" • "And They Lived..."

Once Upon a Time: Royal CastleBostonDark PalaceMaurice's CastleDark Castle/Rumplestiltskin's CastleLibraryKing's CastleTremaine estateMaurice's CastleDwarves' CottageDwarf MinesGeppetto's HomeNew York CityKing Stefan's CastleThe BeanstalkGiant's LairChinese VillageEnglandLondonDarling NurseryNeverlandBig BenSkull RockHamelinMaritime CastleRapunzel's TowerVault of the Dark OneLand of OzYellow Brick RoadEmerald CityArendelleValley of the Living RockArendelle CastleElsa's Ice PalaceWandering Oaken's Trading Post and SaunaBald MountainRing of StonesDunBrochWitch's CottageCastle DunBrochUnderworldMount OlympusPoppy FieldsAuntie's Chicken & WafflesCave of WondersPleasure IslandMagical ForestSeattleHyperion HeightsBelle & Gold's HouseFacilier's LairGothel's GardenTiana's PalaceSan FranciscoMemento MoriMaldoniaFlynn's BarcadeUnited RealmsSnow White's Farm

Once Upon a Time in Wonderland: Wonderland CastleThe Mad Hatter's HouseWhite Rabbit's HouseUnderlandTulgey Wood
Both series: StorybrookeMaineEnchanted ForestForbidden FortressWonderlandWonderland MazeAgrabahSherwood ForestThe Sultan's Palace

Once Upon a Time: Once Upon a Time (Book)Snow White's Glass CoffinRed Riding HoodMaleficent's StaffMagic WandGlass SlipperPoisoned AppleSpinning WheelMagic LampDark One's DaggerChipped CupJefferson's HatMagic BeansCaptain Hook's HooksEnchanted CandlePixie DustDreamshadeSalad ForkPandora's BoxSilver SlippersSorcerer HatEnchanted BroomTridentEnchanted ShellHeroes and Villains (Book)Merida's BowMagical RoseExcaliburOlympian CrystalCinderella's DressGolden Scarab BeetleRapunzel's Frying PanMagical Golden FlowerShrinking PotionFloating LanternsTarot CardsMaui's Fish Hook

Once Upon a Time in Wonderland: Vorpal Blade
Both series: Jafar's Snake StaffEnchanted HeartsJafar's Lamp

Songs Featured
"Give a Little Whistle" • "Heigh-Ho" • "With a Smile and a Song" • "Beauty and the Beast" • "Part of Your World" • "Fathoms Below" • "Cruella De Vil • "Some Day My Prince Will Come" • "The Unbirthday Song"

Original Songs: "Powerful Magic" • The Queen SingsLove Doesn't Stand a ChanceRevenge Is Gonna Be MineWicked Always WinsCharmings vs. Evil QueenEmma's ThemeA Happy Beginning

The Jolly RogerMagic CarpetRoyal ShipCruella's carNautilusCinderella's Coach
FairiesUnicornsDragonsBridge TrollsWerewolvesWraithOgresMermaidsKrakenFlying MonkeysRock TrollsWill O' the WispsFuriesMunchkinsTree Nymphs