Shingo looks near-identical to his fellow giraffes. His fur is pale brown and dotted with orange spots, and he has a brown mane that extends up his neck. His muzzle is dark brown, and his eyes are brown.
Shingo is friendly and gleeful. He can be a little inexperienced and easily tempted by food. However, he can be offensive when he feels he's been oppressed. He gets jittery when he hears of hyenas and will do anything to stay safe.
When Kion and Bunga are playing Baobab Ball, they run alongside Shingo and his herd. The two friends leap into the air, and Shingo watches their progress, even bumping the ball with his snout when it soars toward him.
During a flood, Bunga gets an idea to dam up Lake Kiziwa. After the plan works, Shingo and Thurston approach, complimenting Bunga on his wisdom. While the animals are talking, the dam begins to leak, and Bunga blocks it up with a stick, once more impressing Shingo and Thurston.
Later that day, Shingo appears standing in line to get advice from Bunga the Wise. He tells Bunga that the other animals believe he is stuck-up because his head is so high in the sky and wonders what he can do to fix the problem. Bunga simply tells him to tie a knot in his neck. Satisfied, Shingo leaves.
When Bunga gathers an entourage of followers, Shingo joins in, singing Bunga's praises alongside the other Pride Landers. The rest of the Lion Guard approaches, and Kion tells Bunga that he gives bad advice, to which Shingo gasps in horror. Timon reminds Kion that the dam had been Bunga's idea, and Shingo whoops with approval. However, the dam breaks before their eyes, and the Pride Landers flee for cover.
Alongside the other panicked animals, Shingo follows the Lion Guard into a canyon, where the group is trapped at a dead-end. Shingo turns to Bunga for advice, but Bunga admits that he does not know what to do and asks Kion for help. Thinking quickly, Kion uses the Roar of the Elders to direct the floodwaters backward and save the trapped animals.
After the water is pushed back, Shingo joins the other Pride Landers at the new water hole the flood has created.
Shingo is grazing peacefully when a group of children pretending to be hyenas frighten him into thinking that hyenas are attacking. He cowers alongside the other Pride Landers until the Lion Guard announces that it had been a false alarm.
Not long after this, Shingo and several other animals come before Beshte, expressing their worries about the hyenas. Beshte reassures the animals that they are safe, but Thurston declares that zebras are the tastiest animals in the Pride Lands, to which Shingo rolls his eyes.
Ono informs the Lion Guard that Shingo is stuck in a tree in Ukuni Woods. The Lion Guard sets out to free Shingo, whose neck is stuck in the branches of an acacia tree. Bunga climbs up the trunk and carefully pries Shingo's neck and tongue free, allowing him to escape the branches of the acacia. Once free, Shingo proceeds to graze on another acacia tree.
Shingo and the other giraffes are unable to access their water hole when it is blocked off by boulders. The Lion Guard arrives to help, and Shingo and Twiga laugh at Ono for his missing crest feathers. After Beshte clears the boulders, Shingo goes to drink the water.