Terry is a peculiar extension of the team of The Great Before, charged with the singular duty of keeping track of the entrants to The Great Beyond. Each Jerry does their best to tolerate Terry, whose obsession with The Count can be burdensome—especially when it’s off. So, when Joe Gardner takes a detour to The Great Before, Terry is determined to make things right.
Role in the film
Terry's job is to count souls that go from the Great Before to the Great Beyond. However, she hits a snag when newcomer Joe Gardner abandons the pathway in order to try and make it back to the Land of the Living. Obsessed with her quota, Terry ventures outside her jurisdiction to the Land of the Living to try and find Joe and bring him back.
She eventually manages to find Joe and 22, and is awarded (by request) a trophy for her duties. However, the sudden calamitous arrival of the lost soul of 22 (with Joe in close pursuit) prompts Jerry to revoke the trophy. Later in the film, Terry is seen easily distracted by a Jerry, who quickly resets the accounting in order to avoid a repeat of the same affair.
After the end credits, she appears and tells the audience to go home, breaking the fourth wall.
- Terry has the appearance of an elderly lady with a hair bun.
- The only person to encounter Terry was Paul, when she accidentally grabbed him instead of Joe.
- The post-credits scene in which Terry tells the audience to go home may be a reference to the 1986 film Ferris Bueller's Day Off.
- The post-credit scene also has a bittersweet edge, since the film's theatrical release was severely undermined by the ongoing COVID-19 pandemic. The film's premiere on Disney+ meant that most first-time viewers watched the film from home.